Privacy Policy

1. INTRODUCTION

Bharat Medex highly values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make a purchase. By using our services, you consent to the data practices described in this policy.

2. INFORMATION WE COLLECT

To fulfill your international orders and provide our services, we collect the following types of information:
• Personal Details: Name, billing address, and shipping address.
• Contact Information: Email address and mobile phone number.
• Order History: Details of the products you have purchased from us.
• Device and Browsing Data: IP address, browser type, and interaction with our storefront, collected via standard cookies to ensure the website functions properly.
• Note on Financial Data: We do not directly collect or store your credit card details. All payments are securely processed through encrypted, third-party payment gateways compliant with global security standards.

3. HOW WE USE YOUR INFORMATION

We strictly use your data for operational, logistical, and fulfillment purposes. This includes:
• Processing your payments and verifying your identity to prevent fraudulent transactions.
• Packing and dispatching your orders.
• Communications: Sending you order confirmations, tracking IDs, and delivery updates via Email. If you provide a mobile number at checkout, you expressly consent to receive operational updates regarding your shipment via WhatsApp.
• Providing customer support and handling inquiries related to your purchase.

4. THIRD-PARTY DATA SHARING

We do not, under any circumstances, sell, rent, or trade your personal or purchasing data to marketing agencies or third-party advertisers. However, to operate our business, we must share specific, necessary data with trusted third parties:
• E-commerce Platform Providers: Our storefront is hosted on a secure e-commerce platform (such as Shopify) which stores the operational data necessary to run the website.
• Logistics and Shipping Partners: We share your name, shipping address, and contact number with international postal services and logistics providers to deliver your package.
• Customs Authorities: As the Importer of Record, your shipping information and the contents of your package are subject to inspection and documentation by the customs agencies of your destination country.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website utilizes standard cookies to maintain your shopping cart, remember your session, and provide a seamless checkout experience. You can choose to disable cookies through your browser settings; however, doing so may impact your ability to complete a purchase on our site.

6. YOUR RIGHTS AND CONTACT INFORMATION

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data. To make a privacy-related request, or if you have any questions about how your data is handled, please contact our support team:

• Email 1: Support@bharatmedex.com
• Email 2: bharatmedex@gmail.com